Privacy Policy

Introduction

At Prima Mica, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.primamica.co.uk or interact with us. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Data: Your name, email address, phone number, billing/shipping address, and payment details when you make a purchase or contact us.
Technical Data: Your IP address, browser type, operating system, and browsing behavior on our website.
Marketing Preferences: Your preferences for receiving marketing communications.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Provide customer service and respond to inquiries.
Send transactional and marketing emails (with your consent).
Improve our website’s functionality and user experience.
Comply with legal obligations.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

Contractual Obligation: To fulfill orders and provide requested services.
Legitimate Interests: For marketing, analytics, and improving our services.
Consent: For sending promotional emails (where required by law).
Legal Compliance: To meet our legal obligations.

4. Sharing Your Information

We may share your information with:

Payment processors and delivery partners to complete your orders.
Service providers that help operate our website (e.g., hosting and analytics).
Law enforcement or regulatory bodies if required by law.

We do not sell your personal information to third parties.

5. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Access: Request a copy of your personal data.
Correction: Ask us to correct inaccuracies in your data.
Deletion: Request that we delete your data (subject to legal retention requirements).
Objection: Object to the processing of your data for direct marketing or legitimate interests.
Portability: Request transfer of your data to another provider.
Withdrawal of Consent: Withdraw consent for data processing where applicable.

To exercise your rights, contact us at info@primamica.co.uk

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

8. Cookies

Our website uses cookies to enhance your experience. For detailed information on the cookies we use and how to manage your preferences, please see our [Cookie Policy].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Prima Mica
Unit 4 Beckery Enterprise Park, Glastonbury, BA6 9QT, UK

Email: info@primamica.co.uk
Phone: 01458851216