Terms And Conditions

 

Terms & Conditions

(Last Update: 10 January 2025)

Welcome to Prima Mica. These terms and conditions outline the rules for the use of our website www.primamica.co.uk and apply to all transactions and interactions with our online shop. By accessing this website and placing an order, you agree to comply with these terms. If you do not agree, please refrain from using our website.

1. General Information

1.1. This website is operated by Prima Mica, registered registered in England and Wales under company number 120017461 and our registered office is The Old Library, 19 Northload Street, Glastonbury, Somerset, BA6 9JJ, UK 

1.2. Our contact email is info@primamica.co.uk, and our phone number is 01458851216.

1.3. These Terms and Conditions apply to all users of the website, including browsers, customers, and merchants.

2. Use of Our Website

2.1. You agree to use our website only for lawful purposes.

2.2. You must not use our website in any way that may impair its functionality, compromise its security, or disrupt the experience for other users.

3. Changes to These Terms and Our Site

3.1 Please check this page from time to time to take notice of any changes we made, as they are binding on you.

3.2 We may update our site from time to time, and may change the content at anytime.  However, please not that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

3.3 We do not guarantee that our site, or any content on it, will be free from errors or omissions.

4. No Reliance On Information

4.1 The content on our site if provided for general information only.  It is not intended to amount to advice of any kind (including medical advice) on which you should rely. 

4.2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

    5. Your Account and Password

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    6. Prices

    All prices for products are quoted in Great British Pounds Sterling (£) and are exclusive of Delivery and VAT. The total cost of your order is the price of the products ordered,  VAT and delivery charges.

    7. Payment

    You may pay using any of the methods specified in the Payment Section . All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

    8. Placing an Order

    8.1. By placing an order, you agree that:

    • You are legally capable of entering into a binding contract.
    • All information provided is accurate and complete.

    8.2. All orders are subject to availability. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or for any other reason.

    8.3. Full payment must be received before your order is dispatched.

    8.4. Prices and descriptions of products may change without notice.

    9. Order Acceptance

    You will be guided through the process of placing an order by a series of simple instructions on the website. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance.

    Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you (again via email confirming your items have been dispatched).

    Once we have received your order we do not accept requests for adding extra items to your order.  You will need to place a separate order for the additional items.

    If you require any information regarding your order(s) please contact us at +44 (0) 1458 851216 (Monday to Friday, 9.30am-5pm) or email us at info@primamica.co.uk

    10. Customer Acceptance of Goods

    Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us within 3 working days from the date you have received the good for issues such as missing item (s) according to your order,  or you wish to cancel and return the goods. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

    In cases where the shipping supplier attempts to delivery and the parcel had to be returned to us due to:

    - The delivery was refused by Receiver to accept the delivery.

    - Customer provided incorrect Shipping Address and the parcel had to be retuned to us.

    - No one is available to accept the delivery, and the shipping supplier provided  a notificataion to Customer (e.g. leaving a card) to arrange another delivery attempt without succes or Customer did not claim the parcel (i.e. Royal Mail).

    We can either refund the order value minus the Shipping Charge or re-send the goods, in which case an additional Shipping Charge will be required.

    11. Cancellation, Returns and Refunds

    11.1 You have the right to cancel your order within 14 days of receiving your goods.

    11.2 If for any reason you wish to return the items that you have purchsed:

    • Advise us by email that you wish to Return your order 
    • Return item unopened and in its original condition for a full refund (minus the shipping charge) within 14 working days from the date the item was delivered.
    • Return the goods with a delivery service that requires our signature.
    • Once we received the Returned items we will assess if they are in its original condition.  If they are not, we can not re-sell them and will have to reject the Return and send the items back to the customer and additional shipping charge will be applied. 
    • We will process refund minus the Shipping Charge.
    • Refund will take place within 4 working days

    11.3 Shipping costs for returns are non-refundable unless the item is faulty or incorrect.

    11.4 Returns and Refunds are not offered to business clients but will be considered on a case by case basis at our sole discretion.

    12. Returns Due to Damaged/Faulty or Incorrect Items

    12.1 Where goods have been received damaged or is not what you ordered: 

    • We would require a picture of the damaged and/or wrong product is emailed to us along with a description of the issue.  
    • A full refund or exchange application will only be acknowledged if the images of damaged or wrong item have been emailed to us as a proof.  
    • The goods will then need to be returned to our trading address together with their original packaging within 14 days of the customer receiving their order . If no such action has been taken, we shall consider the products being as described of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. Where the goods are signed for, the customer bares the risk once the goods are signed for.
    • Once the above conditions are met, refunds will be processed within 4 working days from the date we received the damaged/faulty or incorrect items.

    12.2 If a customer believes that a parcel has been tempered with at the time of accepting the delivery of goods they should refuse accepting the parcel.

    13. Shipping and Delivery

    13.1. We ship to the UK and internationally. Delivery times and charges depend on your location and shipping method. For more information please refer to Delivery & Shipping on this website.

    13.2. You will receive a confirmation email once your order has been dispatched.  For more information please refer to Delivery & Shipping on this website.

    13.3. We are not responsible for delays caused by third-party couriers.

    14. Limitation of Liability

    We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

      15. Intellectual Property

      15.1  All content on this website, including text, images, logos, and graphics, is owned by or licensed to Prima Mica.
      15.2. You may not reproduce, distribute, or modify any content without our prior written consent.

      16. Privacy

      16.1 Your personal information is handled in accordance with our Privacy Policy.
      16.2  By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

      17. Governing Law

      17.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

      17.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

      18. Changes to Terms and Conditions

      18.1 We reserve the right to update or amend these terms at any time without prior notice.
      18.2  The latest version of the terms will be available on this page, and your continued use of the website constitutes your acceptance of any changes.